Help
Frequently asked questions
Can't find what you're looking for? Call or WhatsApp us on +234 915 255 0300, email [email protected], or visit us at Goodluck Coop Plaza, Bwari.
Joining
Who can join Goodluck Cooperative?
Traders, business owners, workers and families who want to save regularly and grow together. Full eligibility requirements: [To be confirmed]
How do I create an account?
Tap Create account, enter your phone number, type in the code we send you by SMS, set a password and add your details. You can do this in the app or in your browser.
I already save with Goodluck Coop. Do I need a new account?
No. Use Claim existing account with the phone number registered with us, and your existing savings will show up in the app.
What do I need to complete my profile?
After signing up, the app asks for a few details to verify who you are, such as your BVN and home address. Our team reviews these before some services are available to you.
Daily savings
How does daily saving work?
You put aside an amount every day and it builds up in your savings. You can see your balance and every deposit in the app.
What is the minimum I can save each day?
[To be confirmed]
Can I withdraw my savings?
Withdrawal rules and timelines: [To be confirmed]. Speak with our office for details.
Soft loans
Who can get a soft loan?
Soft loans are for saving members of the cooperative who want to grow their business. Eligibility criteria: [To be confirmed]
How much can I borrow, and at what rate?
Loan amounts, interest and repayment periods: [To be confirmed]
How do I repay?
Loans are repaid in instalments. You can follow your loan and what is due next with our team.
PSS & bulk buying
What is PSS savings?
PSS savings is a separate savings wallet, alongside your Normal savings, that members use to take part in bulk-buying deals. Full details: [To be confirmed]
What can I buy through bulk-buying deals?
Foodstuff and real estate. Buying together as a group lets members get prices that are hard to reach alone.
How do I join a deal?
How deals are announced and how to take part: [To be confirmed]
Safety & the app
Where can I get the app?
The app is coming to Google Play and the App Store. You can already use it in your browser: Log in.
How is my account protected?
Your phone number is confirmed with a one-time code, your account is protected by a password, and you can see the devices signed in to your account in the app.
Where is your office?
Goodluck Coop Plaza, by Army check point, along SCC road, Bwari, Abuja. Get directions.